Privacy Policy

Effective Date: September 6,2025

Planet Mode (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, www.planetmode.net, and purchase our products or interact with us online.

1. Information We Collect

We collect the following types of personal information when you interact with our site:

a. Information You Provide Directly

  • Name, shipping and billing address
  • Email address and phone number
  • Payment information (processed securely via third-party processors)
  • Account credentials (if you create an account)
  • Order history and customer service interactions

b. Information Collected Automatically

  • IP address and device type
  • Browser type and version
  • Pages visited, time spent, and navigation behavior
  • Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Send order updates, confirmations, and promotional communications
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Improve website performance and functionality

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Service providers (e.g., payment processors, shipping partners, email platforms) to fulfill your order and deliver services
  • Analytics tools (e.g., Google Analytics) to help us understand user behavior
  • Law enforcement or legal authorities, if required by law or to protect our legal rights

4. Your Choices and Rights

You have the right to:

  • Access or update your personal information
  • Opt out of marketing emails at any time by clicking “unsubscribe” in the email
  • Request deletion of your data, subject to legal and transactional obligations
  • Disable cookies via your browser settings (may affect site functionality)

To make a request, contact us at privacy@planetmode.net.

5. How We Protect Your Data

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • SSL encryption for transactions
  • Secure servers and restricted access to sensitive information
  • Regular system monitoring and updates

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in
  • Understand shopping behavior
  • Personalize content and promotions

You can manage cookie settings through your browser or opt out via [cookie settings link, if available].

7. Children’s Privacy

Planet Mode does not knowingly collect or solicit personal information from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before interacting with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website constitutes acceptance of those changes.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Planet Mode Privacy Team
Email: privacy@planetmode.net
Phone: 650-224-0726
Mailing Address: 1675 Pala Ranch Circle, San Jose, CA 95133