Return Policy
Planet Mode Return & Exchange Policy
We want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help—within the guidelines below:
Eligibility for Returns
- Timeframe: Items must be returned within 14 days of the original purchase date.
- Condition: Returned items must be unworn, unwashed, unaltered, and free from damage, with all original tags and labels attached.
- Proof of Purchase: A valid receipt, order confirmation email, or order number is required.
- Where Purchased: Items must be purchased directly from planetmode.net. Purchases made through third-party retailers must be returned through those retailers.
Exchanges
- Size & Color Exchanges: We offer free exchanges for a different size or color of the same style, subject to availability.
Refunds
- Processing Time: Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
- Shipping Fees: Original shipping charges are non-refundable unless your order arrived damaged or defective.
- Gift Returns: Items received as gifts can be exchanged or refunded to a Planet Mode store credit.